XSELLERATOR™

Why Dealers Choose XSELLERATOR™

True Windows Technology
XSELLERATOR™ is a Comprehensive, Truly Integrated DMS
Single Customer and Vehicle Database
360° View of the Customer
Exceptional Customer Relationship Management Processes are Built Right In
Dealers Report that XSELLERATOR™ Increases Dealership Efficiency 10 to 20%
Conversion Has Never Been Easier
XSELLERATOR™ Support is Unmatched
Updates are Included in your Monthly Support Fees
DISTRIBUTOR™

1. True Windows Technology
Automotive dealerships recognize the benefits of current technology, and they’re choosing XSELLERATOR™ because it’s light years ahead of the competition.

XSELLERATOR™ was designed and developed for the modern Windows environment. Benefits of Windows-based computing include:

Seamless integration with other software programs
Most people are familiar with Windows, so it’s easy to train new employees – a critical advantage with today’s environment of high employee turn-over; and
Interruptions are no problem - open as many windows and applications as you want, deal with the issue at hand, and easily go back to your original project.

“ XSELLERATOR™ is the management system we’ve been waiting for. Every other industry has been operating with advanced technology for a long time, but automotive dealerships have been left in the dark ages – until now. XSELLERATOR™ will help us take our business to the next level.”

Richard Hoy, General Manager
Parkway Pontiac, St.-Laurent, PQ

2. XSELLERATOR™ is a Comprehensive, Truly Integrated DMS.

Horizontal communication between departments
Vertical Integration between OEM’s and dealerships
Customer Relationship Management Processes are built in
You get a 360° view of the customer
“Best Practice” business processes, including GM’s business rules, are built in

3. Single Customer and Vehicle Database

XSELLERATOR™ completely automates, streamlines, and integrates every department within a dealership:

Information is entered only once (single entry)
All data is shared among departments (horizontal integration)
Saves time and increases productivity

“We switched to XSELLERATOR™ because of its customer integration in all departments, utilization of the latest technology, and GM integration. It has drastically streamlined our operations because it’s a single entry system.”

Mark Cullen, General Manager
Barry Cullen Chevrolet Olds, Guelph, ON

4. 360° View of the Customer

XSELLERATOR™ is both customer and vehicle centric
Customer Relationship Management is embedded as part of the business process
XSELLERATOR™ puts the customer first – automatically!

XSELLERATOR™ is both customer and vehicle centric and provides dealership staff with a 360° view of the customer from the Dealership’s perspective. The 360° view is critical to the Customer Relationship Management efforts of a dealership because it provides a complete understanding of the customer’s history with the dealership and highlights customer needs.

XSELLERATOR™ puts the customer first – automatically.

The key steps for customer prospecting through the entire Customer Retention Cycle, have been completely automated, making it far easier to match customers and cars. Customers receive exceptional attention from the day they come to your dealership looking for a vehicle, through the purchase and service processes, to the time they purchase their next car.

“I'm as excited about XSELLERATOR™ today as I was when I first heard about it. Being on XSELLERATOR™ has enabled our dealership to grow in the fixed operations by almost 40% in customer pay sales. I can't imagine this could have happened without the move to XSELLERATOR™.”

Dennis Langlois, General Manager
Butler Chev Olds, Pembroke, ON

"XSELLERATOR™’s Customer Retention system is the most powerful product on the market; nothing comes close. And our integration with GM is a huge time saver, a huge money saver and a great sales tool."

Brian Knox, General Manager
Eagle Ridge Pontiac Buick GMC Ltd., Vancouver, BC

5. Exceptional Customer Relationship Management Processes are Built Right In

XSELLERATOR™'S CRM system allows you to stay in touch with your sales and service customers on a regular basis. Plus, it has special tools that focus on customers' needs, helping you sell more products and services.

Customer satisfaction is largely a matter of being in touch with your customers on a regular basis, and in the right way. A good CRM system helps dealership staff accomplish this. A great CRM system helps staff anticipate their customers' needs so they can pro-actively provide service on everything from campaigns to warranty service checks. A great CRM solution should also be extremely simple to implement and fit your business's unique requirements. XSELLERATOR™ does all of this.

6. Dealers Report That XSELLERATOR™ Increases Dealership Efficiency to 10 to 20%

One of our newest customers says this about the difference that XSELLERATOR™ has made:

“We converted to XSELLERATOR™ in November 2005. It wasn’t without a few hiccups, but the people from Quorum were “Johnny on the Spot” and it turned out to be a very positive experience. Already, XSELLERATOR™ is doing 70% more than our previous DMS at less cost. Without a doubt, XSELLERATOR™ is state-of-the-art.”

Dan Johnson, General Manager
Len Lyall Chevrolet Aurora, CO

“When you purchase XSELLERATOR™, you'll have to be prepared to find new work for some people. For example, we had one person who worked primarily in service, and who now works on dealer transfers, customer service, and follow-up in sales. The fact is that you can look after the same sales and service volumes with less people; or taken more positively, you can increase your sales and service volumes and not grow your staff levels.”

Dave Harder, Fixed Operations Manager
Hildebrand Motors, Olds , Alberta

7. Conversion Has Never Been Easier.

Ken Wickstrom, Controller at Dryden Chevrolet Oldsmobile says it all . .

“The investment of time and energy to train our staff in advance, and the skill of the implementation team took much of the uncertainty out of our installation. Their professionalism, knowledge and patience eased our transition concerns.”

“Quorum’s conversion experts cleaned our customer and vehicle data, and from the moment we went live with XSELLERATOR™, we had a better view of our customers than we ever had using our previous systems. Having a single view of all our customer information has greatly improved how we look after our customers.”

And Tim Caron, Dealer Principal of Caron Chevrolet in Marshall, Michigan says:

“Quorum’s training and implementation process made our transition easy. Our staff was well-trained using both on-line tutorials and one-on-one sessions, which enabled us to make a very smooth transition to XSELLERATOR™."

"Our transfer to XSELLERATOR™ was a pleasant surprise. The program switch was accomplished without downtime to the Dealership, and has continued to evolve."

Connie Clark, General Manager
Sundre Motors Ltd., Sundre, Alberta

"Our dealership converted our in-house system to Quorum's XSELLERATOR™ system in the fall of 1999. We have never looked back. We are very pleased with the complete integration of parts, service, sales, and F&I as well as all the required areas of GM ACCESS. I would highly recommend Quorum to any dealership that is looking at upgrading their system for any reason."

Roger Giesbrecht, Controller
Courtesy Motor Sales of Winkler Ltd., Winkler, Manitoba

8. XSELLERATOR™ Support is Unmatched

World-class training and post-implementation support.
Web-based training sessions run daily. Support portal offers interactive training sessions.
Need a refresher? Just log in to participate.
Quorum’s support staff can log right into the user’s screen to see a problem and solve it: No travel expenses. No down time. No loss of productivity.

Utilization Surveys

Help dealerships move to a more productive, efficient and profitable business model.
Conducted remotely - dealers don't have to do a thing.
Show which areas of XSELLERATOR™ are being under-utilized, and by how much.
Results help determine which areas require increased training.
Dealerships participate to increase utilization in weak areas.
Quorum tracks and reports on utilization increases.

New Version Training

Seminars are offered after the release of each new version to train dealers on all features and enhancements.

“Quorum's people are great to deal with. They're knowledgeable about our business and very helpful with our staff. Our switch to Quorum was one of the best business decisions we've made."

Linder Armitage, Dealer Principal
Southgate Chevrolet Ltd., Calgary, AB

“From the top down, the Quorum staff is focused on bringing the best DMS product to the table. They back this with a support staff that listens to our concerns and is committed to making necessary changes. We have shown, and will continue to show, this great system to fellow dealerships.”

John Davis, Dealer Principal
Davis Pontiac Buick Ltd., Lethbridge, AB

9. Updates are included in your monthly support fee.

XSELLERATOR™ is not sold in modules
Quorum is constantly developing XSELLERATOR™ with input from dealerships and GM ‘feedback loops’
All dealerships are kept on the latest version
Your software investment will never become obsolete

“I could stay with my present system and know exactly what I’ll still have five years from now because it won’t change – or I could move to XSELLERATOR™ and get the latest technology and receive free software enhancements regularly to keep it current. I moved.”

Dennis Langlois, General Manager
Butler Chev Olds, Pembroke, ON

“We are very happy with the new Windows-based technology that (Quorum) brings to our dealership. They respond to our needs and requests with new versions that allow us to grow our business and make our jobs easier.”

Mike Blade, Dealer Principal
Blade Chevrolet Inc., Mount Vernon, WA

10. DISTRIBUTOR™

Because XSELLERATOR™; is a Windows-based system, your dealership needs a reliable, secure, low-cost Windows network. As part of the XSELLERATOR™ package, Quorum also delivers DISTRIBUTOR™, a Microsoft® server-based computing solution that delivers Windows and Web capabilities to any type of dealership at a fraction of the cost of running PCs. XSELLERATOR™ software is deployed over the DISTRIBUTOR™ hardware and network environment.

DISTRIBUTOR™ reduces the overall cost of network ownership because:

It eliminates the costly cycle of replacing PCs by attaching the PCs to DISTRIBUTOR™ and using them as ‘dumb’ terminals.
DISTRIBUTOR™ is much more secure and reliable than PCs
Support costs less because Quorum maintains DISTRIBUTOR™ through the Internet and only one machine needs to be maintained, instead of a multitude of PCs.
Remote users can connect to DISTRIBUTOR™ through a secure Internet connection.

Every time XSELLERATOR™ is sold, DISTRIBUTOR™ is automatically included in the package because it’s the platform that delivers XSELLERATOR™ and other software.